Complete Guide to Topping Up Mobile in Singapore

Step-by-Step Instructions

1. 1Download your carrier's official app — Singtel MySingtel, StarHub+, M1 MyAccount, or GOMO/Circles.Life app.
2. 2Log in with your registered mobile number or MyInfo/SingPass for first-time users.
3. 3Navigate to 'Top-Up', 'Add Value', or 'Recharge' — the label differs by carrier.
4. 4Enter the amount (usually $5, $10, $20, $30, $50 denominations are offered).
5. 5Select a payment method: credit/debit card, PayNow QR, or stored card on file.
6. 6Confirm the transaction. You'll receive an SMS confirmation within seconds.
7. 7Restart your phone if top-up credits don't appear immediately (rarely needed).

Supported Carriers

Step-by-Step Instructions

1. 1Locate an AXS kiosk — over 600+ stations island-wide including MRT stations, malls, and community clubs.
2. 2Touch the screen to wake and select 'Telco & Mobile Services' from the main menu.
3. 3Choose your carrier from the list (Singtel, StarHub, M1, and selected MVNOs).
4. 4Enter your 8-digit Singapore mobile number and confirm it is correct.
5. 5Select your preferred top-up denomination — amounts range from $5 to $100.
6. 6Insert cash (notes accepted: $2, $5, $10, $50) or tap your NETS/credit card.
7. 7Collect your receipt. Credits appear in your account within 5–10 minutes.

Supported Carriers

Step-by-Step Instructions

1. 1Visit any 7-Eleven (over 400 outlets) or Cheers store (attached to Esso stations) in Singapore.
2. 2Approach the cashier and say 'mobile top-up' — most staff are accustomed to this request.
3. 3State your carrier name clearly and provide your 8-digit mobile number.
4. 4Confirm the mobile number the cashier reads back to you — errors cannot be reversed.
5. 5Specify the top-up amount (standard: $5, $10, $20, $30, $50).
6. 6Pay in cash or by NETS/PayWave. Most 7-Eleven outlets now accept PayNow.
7. 7The cashier processes the transaction via their POS terminal; you'll receive an SMS confirmation.

Supported Carriers

Step-by-Step Instructions

1. 1Log in to your bank's internet banking portal or mobile banking app (DBS digibank, OCBC Digital, UOB TMRW, etc.).
2. 2Navigate to 'Bill Payment', 'Pay Bills', or 'Mobile Top-Up' — terminology differs by bank.
3. 3Search for your carrier in the biller list (e.g., 'Singtel Prepaid', 'StarHub Mobile Top-Up').
4. 4Enter your registered mobile number as the 'Biller Account Number'.
5. 5Key in the top-up amount. Most banks support $10–$500 in one transaction.
6. 6Authorise with your PIN, OTP, or biometric authentication.
7. 7Note the transaction reference number. Credits may take up to 30 minutes for some carriers.

Supported Carriers

Step-by-Step Instructions

1. 1Purchase a prepaid top-up card at FairPrice supermarkets, Watsons, Guardian, Popular bookstores, or selected petrol kiosks.
2. 2Choose the card for your specific carrier — cards are carrier-specific and NOT interchangeable.
3. 3Pay at the cashier. The card PIN is activated at point of purchase (scratch-off or sealed PIN).
4. 4Dial your carrier's top-up short code (e.g., Singtel: *100*PIN#, StarHub: *122*PIN#, M1: *141*PIN#) from your SIM.
5. 5Alternatively, log into your carrier's app or website and enter the PIN under 'Redeem Voucher / Top-Up Code'.
6. 6Press call or submit. An automated voice or on-screen message confirms the top-up.
7. 7Keep the card or receipt as proof — PINs cannot be reissued if lost.

Supported Carriers

Step-by-Step Instructions

1. 1Visit a platform such as Ding, MobileRecharge.com, Recharge.com, or Airtime (commonly used by overseas families).
2. 2Select 'Singapore' as the destination country and enter the recipient's mobile number.
3. 3The platform auto-detects the carrier; verify it matches the recipient's actual SIM.
4. 4Choose a top-up amount. Note that amounts are often in SGD equivalent but you pay in your local currency.
5. 5Review the exchange rate and platform fee — these vary significantly between services.
6. 6Pay via credit card, PayPal, or international payment methods available on the platform.
7. 7The recipient receives an SMS notification once the top-up is applied, usually within 5–15 minutes.

Supported Carriers